Cell Phone Images to 8 X 10 Photo Print (FAQ)

Q: What exactly is a Cell Phone Image to 8 X 10 Photo Print, what will I get back?
A: When choosing this service, we will convert any cell phone/device image you upload into an 8 X 10 Photo Print!! Your 8 X 10 Photo will come in a protective sleeve, printed on high-quality photo gloss paper. Orders are shipped First Class through the U.S. Postal Service.

Q: How long does it take to complete my order?
A: Our normal turn-around time is 3-4 business days after receiving your upload. If you need it back faster, please let us know of any deadline you may have and we will try to expedite your order at no extra charge. For even quicker service, there are always various return shipping options such as Priority Mail, Express Overnight Service etc. All orders are shipped through the U.S. Post Office.

Q: Will you enhance or crop my photo before printing?
A: Before printing any photo, we determine whether it needs any obvious help. If it needs a little cropping, or a bit of "lightening", we will always do our best to enhance the image prior to printing. Though we do lean to the side of leaving it alone as much as possible. For example we would only crop part of an image out if it were something like a big white wall for 3/4 of the picture, and the rest a baby's face. We'd fix that automatically for you. In other words, it is not a quick "automated process" of upload and print. We use common sense judgment to enhance all images prior to print.

Q: Is there an additional cost to enhance my photo prior to printing?
A: No, basic enhancements of any obvious cropping or enhancements are included at no extra cost.

Q: The image I want printed is kind of blurry, can you fix that?
A: While we will always try to enhance any photo if needed, there are limitations. An image captured by your phone that is blurry, is basically permanent. There are enhancement techniques that can improve blurriness just a bit, but can only sharpen an image just slightly. So a very blurry image, would not be a good candidate for a 8 X 10 photo print.

Q: Do you keep a back-up of my images?
A: Very temporarily as a "shipping safety net". Meaning, once we send out your order, we'll have the files on hand for only about 2 weeks. If something were to happen to your order during return shipping, we could reproduce the exact same photos. We have not had to implement this system as of yet, but it is in place just in case. After approx. 2 weeks, we delete all files.

Q: I really like the 8 X 10 photos I received, can I order more without re-uploading all over again?
A: Again, we will have your images on-hand for about 2 weeks after we send out your order (as the above-mentioned "shipping safety net"). Once you get your 8 X 10 prints back, you do have a small window of time where you can still order additional prints, without needing to re-upload your images. Once we delete your files however, you would need to upload again for more prints.

Q: Do you accept orders from Canada and other countries?
A: Yes, everything is exactly the same for our "Out of the USA" customers (Canada only at this time). The only difference will be the cost of shipping back to you. Shipping costs are determined by the size of your order and your location, we can provide you a more exact quote once we receive your order. Shipping costs typically vary between $18 - $24 for our Canadian customers. Also, payment does need to be made in US funds via MC/VISA/Discover/AMEX/Debit. Unfortunately, our bank does not accept personal checks or money orders drawn on banks outside the US.