Video Clips to DVD Movie (FAQ)

Q: What exactly is a Video Clips to DVD Movie, what will I get back?
A: You will receive in the U.S. mail a very industry standard DVD (like we all own), that will play in any DVD player or computer. In other words, you can watch your video clips play right on your TV or computer. Each video clip will play in its entirety then fade into the next clip until all are finished.

Q: What about a Title for my Video Clip DVD, how does that work?
A: You can pick any main title you'd like for your Video Clip DVD Movie. Examples such as: "Smith Family Memories", "Niagara Falls - 2015", "Johnson Vacation - Summer 2016", or any other simple title. This title will appear in several places. (1) Printed on the DVD disc itself. (2) Printed on the insert page that goes into the DVD case. (3) On the spine of the DVD case. (4) On an Opening title page as your DVD starts to play.

Q: What is the "Chapter Points" every 5 minutes option?
A: With this option, we add invisible "breaks" every 5 minutes to your entire production. This gives you the ability to skip around by 5 minute increments within your movie.

Q: How long does it take to complete my order?
A: Our normal turn-around time is 3-4 business days after receiving your uploads. If you need it back faster, please let us know of any deadline you may have and we will try to expedite your order at no extra charge. For even quicker service, there are always various return shipping options such as Priority Mail, Express Overnight Service etc. All orders are shipped through the U.S. Post Office.

Q: Some of my video clips are sideways or upside down, are you able to rotate these before putting onto DVD?
A: YES, we can rotate videos if oriented incorrectly. However, since we do not watch any of them... you will need to let us know the exact file name(s) that need rotated. This information can be added onto our order form under "Additional Comments", or via email to us (no ex-charge).

Q: Some of my video clips need more attention than just rotation, can you lighten or otherwise enhance other video clip issues?
A: No, we are not able to enhance individual video clips, only rotate to the correct orientation when provided the file names.

Q: How many videos clips/minutes can fit onto a DVD?
A: A DVD can hold approximately 2 hours. So based on this, you can have about 2 hours of video clips on your DVD, whether there are 20 clips total or 150. If your video clips ARE over 2 hours in length, it would require an additional DVD. In this case we would normally split the files into 2 equal length DVDs. Next we would print the same title onto both DVDs, then add “Part 1 of 2” and “Part 2 of 2” to the DVD disc, and put them into a double DVD case. Please note: A double DVD set is priced as 2 video clip transfers.

Q: I don’t know how long my video clips are, how will I know the cost, or how many DVDs my order will take?
A: You don’t need to determine the length of your clips ahead of time. We can simply transfer your files no matter the length (short or long). If the cost or number of DVDs needed is a concern, we can always let you know their lengths ahead of time before any final transfer to DVD

Q: My cell phone/device files are of a very personal nature, will anyone be watching my video clips?
A: No, we don’t watch or monitor customers’ video clips as they are being transferred to DVD. Once we set up our system to start loading your clips into a DVD, it is simply left alone until it is finished.

Q: Do you keep a back-up of my video clips or DVD Video Clip movie?
A: Very temporarily as a "shipping safety net". Meaning, once we send out your order, we'll have the files on hand for only about 2 weeks. If something were to happen to your order during return shipping, we could reproduce the exact same DVDs. We have not had to implement this system as of yet, but it is in place just in case. After approx. 2 weeks, we delete all files. We do however offer a "Permanent Storage Archive" for $9.95 each DVD saved, where we keep a back-up DVD duplicate on hand permanently for archive, and any future duplication needs.

Q: I really like the DVDs, can I order more without re-uploading all over again?
A: Again, we will have your files on-hand for about 2 weeks after we send out your order (as the above-mentioned "shipping safety net"). Once you get your DVDs back, you do have a small window of time where you can still order additional DVDs, without needing to re-upload your files or send back a DVD for duplication. Once we delete your files however, you would need to send a DVD back for duplication. The cost for duplicates would be the same as if you ordered them originally, no new set-up cost etc.

Q: Can I make my own copies of the DVDs Cellphonefiles.com creates?
A: Yes, your new DVDs belong to you, we have no copy-protection built into them. They are very flexible and duplicates can be made if you have the equipment and ability.

Q: Can I edit the DVDs myself once I have them back?
A: No, the DVDs we create are “finalized”, and cannot be edited in their finished form. However, if you would like to edit your video footage there is a way!! You would need to send us a portable hard drive, in which we would create very industry standard .avi files for you. From this point, you would be able to open up these files using any common video editing program you would like, and perform your own editing. The additional cost for this service would be $20.00. You would however, need to provide/send us your own hard drive.

Q: Do you accept orders from Canada and other countries?
A: Yes, everything is exactly the same for our "Out of the USA" customers (Canada only at this time). The only difference will be the cost of shipping back to you. Shipping costs are determined by the size of your order and your location, we can provide you a more exact quote once we receive your order. Shipping costs typically vary between $18 - $24 for our Canadian customers. Also, payment does need to be made in US funds via MC/VISA/Discover/AMEX/Debit. Unfortunately, our bank does not accept personal checks or money orders drawn on banks outside the US