Cell Phone Video Clips AND Cell Phone Photos Movie - Combined (FAQ)

Q: What exactly is a Cell Phone Video Clips And Cell Phone Photo - Combined, what will I get back?
A: You will receive in the U.S. mail a very industry standard DVD (like we all own), that will play in any DVD player or computer. In other words, you can watch your video clips and photos play right on your TV or computer. Each video clip and photo will play one after another. Videos will play as long as each lasts, photos will remain on the screen for approx. 8 seconds, then fade into the next photo (or video) until all are finished.

Q: Which will play first... my video clips, my photos or will they be mixed?
A: You can actually choose your preference here. On our order form (or by email), you can let us know your choice of 3 options. (1) Play all video clips, then the photo slideshow. Or (2) Reverse, play the photo slideshow first, then the video clips. Or (3) Choose to have both video clips and photos play in the order they were recorded. With option 3, video clips and photos will be mixed together on your DVD movie, and will all play in the sequence they were recorded.

Q: What about a Title for my DVD Video Clip/Photo Slideshow, how does that work?
A: You can pick any main title you'd like for your Video Clip/Slideshow movie. Examples such as: "Smith Family Memories", "Niagara Falls - 2015", "Johnson Vacation - Summer 2016", or any other simple title. This title will appear in several places. (1) Printed on the DVD disc itself. (2) Printed on the insert page that goes into the DVD case. (3) On the spine of the DVD case. (4) On an Opening title page as your DVD starts to play.

Q: What is the "Chapter Points" every 5 minutes option?
A: With this option, we add invisible "breaks" every 5 minutes to your entire production. This gives you the ability to skip around by 5 minute increments within your movie.

Q: How long does it take to complete my order?
A: Our normal turn-around time is 3-4 business days after receiving your uploads. If you need it back faster, please let us know of any deadline you may have and we will try to expedite your order at no extra charge. For even quicker service, there are always various return shipping options such as Priority Mail, Express Overnight Service etc. All orders are shipped through the U.S. Post Office.

Q: Some of my video clips are sideways or upside down, are you able to rotate these before putting onto DVD?
A: YES, we can rotate videos if oriented incorrectly. However, since we do not watch any of them... you will need to let us know the exact file name(s) that need rotated. This information can be added onto our order form under "Additional Comments", or via email to us (no ex-charge).

Q: Some of my video clips need more attention than just rotation, can you lighten or otherwise enhance other video clip issues?
A: No, we are not able to enhance individual video clips, only rotate to the correct orientation when provided the file names.

Q: Some of my photos are sideways and upside down, will you rotate these before putting onto DVD?
A: YES, if any photos are oriented incorrectly, we will adjust them (no ex-charge).

Q: How many video clips and photos can fit onto a DVD?
A: A DVD can hold approximately 2 hours. So based on this, you can have any number of video clips and photos combined up to 2 hours in total length. If over 2 hours in length, it would require an additional DVD. In this case we would normally split the files into 2 equal length DVDs. Next we would print the same title onto both DVDs, then add “Part 1 of 2” and “Part 2 of 2” to each DVD disc, and put them into a double DVD case. Please note: A double DVD set is priced as 2 Cell Phone Video Clip/Photo Slideshow DVD movies.

Q: I don’t know how long my video clips or how many photos I have, how will I know the cost, or how many DVDs my order will take?
A: You don’t need to determine the exact length of video clips or how many photos ahead of time. We can simply transfer your clips and photos no matter how many there are. If the cost or number of DVDs needed is a concern, we can always let you know their lengths ahead of time before any final transfer to DVD.

Q: Can music be added to the Photo Slideshow portion of the DVD movie?
A: Yes, we have 2 options here. We can add an instrumental sountrack to the entire Photo Slideshow portion ($5.00 additional), or you can upload your own songs/music files as well to be played with the photo portion of your DVD ($5.00 per song added). Please note: music can only be added to the photo portion if photos will be playing consecutively (not inter-mixed with video clips).

Q: Some of my cell phone/device clips and images are of a very personal nature, will anyone be watching my Video Clip/Photo DVD movie?
A: No, we don’t watch or monitor customers’ video clips or images as they are being transferred to DVD. Once we set up our system to start loading your files into a DVD, it is simply left alone until it is finished.

Q: Do you keep a back-up of my video clip/photo DVD Movie?
A: Very temporarily as a "shipping safety net". Meaning, once we send out your order, we'll have the files on hand for only about 2 weeks. If something were to happen to your order during return shipping, we could reproduce the exact same DVDs. We have not had to implement this system as of yet, but it is in place just in case. After approx. 2 weeks, we delete all files. We do however offer a "Permanent Storage Archive" for $9.95 each DVD saved, where we keep a back-up DVD duplicate on hand permanently for security, and for any future duplication needs.

Q: I really like the DVDs, can I order more without re-uploading all over again?
A: Again, we will have your files on-hand for about 2 weeks after we send out your order (as the above-mentioned "shipping safety net"). Once you get your DVDs back, you do have a small window of time where you can still order additional DVDs, without needing to re-upload your files or send back a DVD for duplication. Once we delete your files however, you would need to send a DVD back for duplication. The cost would be the same as if you ordered it originally, no new set-up cost etc. The same $9.95 DVD duplicate price.

Q: Can I make my own copies of the DVDs Cellphonefiles.com creates?
A: Yes, your new DVDs belong to you, we have no copy-protection built into them. They are very flexible and duplicates can be made if you have the equipment and ability.

Q: Can I edit the DVDs myself once I have them back?
A: No, the DVDs we create are “finalized”, and cannot be edited in their finished form. However, if you would like to edit your DVD footage there is a way!! You would need to send us a portable hard drive, in which we would create very industry standard .avi files for you. From this point, you would be able to open up these files using any common video editing program you would like, and perform your own editing. The additional cost for this service would be $20.00. You would however, need to provide/send us your own hard drive.

Q: Do you accept orders from Canada and other countries?
A: Yes, everything is exactly the same for our "Out of the USA" customers (Canada only at this time). The only difference will be the cost of shipping back to you. Shipping costs are determined by the size of your order and your location, we can provide you a more exact quote once we receive your order. Shipping costs typically vary between $18 - $24 for our Canadian customers. Also, payment does need to be made in US funds via MC/VISA/Discover/AMEX/Debit. Unfortunately, our bank does not accept personal checks or money orders drawn on banks outside the US.